Simple, transparent, fair.
monthly
yearly
PROFESSIONAL
Ideal for your team Popular
49,00 €
per user
-
Unlimited ticketing
All ITSM processes -
Self-service portal
For unlimited users -
Knowledge base
For IT and self-service -
Asset database
Unlimited for IT (CMDB) & non-IT assets -
Work orders
Task management -
Time recording
Recording of processing times -
Approvals
Management process for approvals -
SLA management
Monitoring of ticket processing -
Basic reporting
Export of all process data -
Individualization
Customized fields and workflows -
Dashboards & visualisations
KPI monitoring and asset visualisation -
Additional processes
3 individual ticket types -
Service orientation
Service catalogs and service key figures -
Advanced reporting
Open reporting interface (e.g. for PowerBI)
Support
Via website and email (excluding public holidays at the location of the provider)
No max. user limit
PREMIUM
For individual needs
69,00 €
per user
-
Unlimited ticketing
All ITSM processes -
Self-service portal
For unlimited users -
Knowledge base
For IT and self-service -
Asset database
Unlimited for IT (CMDB) & non-IT assets -
Work orders
Task management -
Time recording
Recording of processing times -
Approvals
Management process for approvals -
SLA management
Monitoring of ticket processing -
Basic reporting
Export of all process data -
Individualization
Customized fields and workflows -
Dashboards & visualizations
KPI monitoring and asset visualization -
Additional processes
3 individual ticket types -
Service orientation
Service catalogs and service key figures -
Advanced reporting
Open reporting interface (e.g. for PowerBI) -
Separate system instance
-
Definable maintenance times
-
Choice of data center region
Premium Support
Via website and email, excluding public holidays at the location of the provider
10 users or more