Streamline your ITSM workflows with our cloud-powered helpdesk solutions — easy to use, secure, and available anytime.
Discover ITSM that actually delivers. Manage requests effortlessly, resolve issues faster, and elevate the user experience with our powerful platform.
Leave complicated workflows behind and switch to a smarter solution that transforms your IT services. From incident and change management to service request fulfillment — stay in control with our all-in-one platform.
OMNITRACKS automatically consolidates all incoming requests – from email, web forms, or phone – into a single central dashboard. With intelligent categorization, prioritization, and assignment of responsibilities, nothing slips through the cracks.
Incident Management
ticket capture, central dashboard, automated assignment, categories & status
In OMNITRACKS, every request and every processing step is documented in a tamper-proof way. With a complete history, export functions, and timestamps, you are always prepared for ISO 27001 audits or internal reviews.
Change Management, Problem Management
audit-proof ticket history, ISO 27001-ready, export functions, change tracking
Response and resolution times are monitored automatically. OMNITRACKS notifies you of impending deadline breaches and triggers escalation processes – ensuring measurable service quality.
SLA Management
SLA times, escalation rules, deadline monitoring, notifications
With the intuitive self-service portal and the integrated knowledge base of OMNITRACKS, employees and customers quickly find the right point of contact – without additional queries or waiting times.
Self-Service Portal, Knowledge Management
customer & employee portal, knowledge base, dynamic forms, automatic routing
Thanks to its intuitive interface and preconfigured workflows, OMNITRACKS is ready for immediate use – with no IT expertise or training required.
Integration & Setup
quick start wizard, intuitive interface, preconfigured templates, personal support
OMNITRACKS is operated exclusively in European data centers. With granular access controls and ISO 27001 certification, your data remains secure and legally compliant.
Security & Hosting
GDPR-compliant hosting, European data center, access & role management, ISO 27001 certification
With our user-based licensing model, you only pay for what you need – no hidden costs, no minimum term. Perfect for small teams that want to grow flexibly.
Cloud Subscription & Licensing Model
user-based pricing model, no setup fees, scalable for teams, monthly cancellation
Empower your team and customers with secure access—anytime, anywhere there's an internet connection.
Forget high initial costs. Enjoy predictable monthly or yearly billing with our flexible subscription model.
Seamless integration with your corporate email, Active Directory, and the Baramundi Management Suite
Scale effortlessly by adding users whenever your business demands it.
No local installation required — we handle all maintenance and updates for you.
Gain deep insights into your support performance and identify bottlenecks with powerful reporting tools.
OMNITRACKS is a service provided by
OMNINET Software, Systems, and
Project Management Technology GmbH
Phone: +49 (9126) 25 979-0
Fax: +49 (9126) 25 979-40
Email: sales@omnitracks.cloud
© 2025 OMNINET Software, Systems, and Project Management Technology GmbH